orders will be dispatched within 2 - 5 working days.
All deliveries outside of Auckland must be arranged by the purchaser.
*Please note: We can only deliver to a physical address and NOT to a P.O Box.
All product provided through kiwicables.co.nz has a 5 year guarantee against manufacturers fault. All return enquiries must be submitted through the returns form below.
The cost of returning a faulty item to us is to be paid by the customer. We will cover the return delivery cost.
Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying.
Please don't return items to kiwicables.co.nz prior to completing this process. We will advise return information after receiving your request.
The Consumer Guarantees Act and Fair Trading Act provide the basis for kiwicables.co.nz returns policy.
The Consumer Guarantee Act sets out minimum standards for goods sold by kiwicables.co.nz. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services inculding: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986